All vehicle reservations are now handled online through Enterprise. Below are links for pricing information and to reserve a vehicle. If you do a lot of traveling, you may want to join the Emerald Club. You don't HAVE to join in order to rent a vehicle but there are advantages. Find the answers to your questions below:
Below are the problem resolutions received from Enterprise in relation to the recent survey:
1. My request does not match my paperwork.
If your request does not match your paperwork, contact the Enterprise location where you are renting the vehicle and they will make the correction. Contact information you can use is:
Shane Hughes – branch manager, Wilma Rudolph Blvd location
Stephen Womack – assistant manager, Wilma Rudolph Blvd location
Shaqilla Jones – branch manager, North 2nd Street location
Drinda Hensley – assistant manager, North 2nd Street location
Anthony Herrera– branch manager, 41A Bypass location
Kristy Nefferdorf – assistant manager, 41A Bypass location
After-Hours Needs or Issues – Holden Richmond, Area Manager
*Any problems that you cannot resolve with the managers or assistant managers can be resolved through Area Manager, Holden Richmond.
2. Vans have been delivered to campus by Enterprise that are not filled up with gasoline.
Any vehicle delivered to campus should now come with a full tank of gas. When you return the vehicle after your trip, please remember to fill it back up with a full tank of gas. If you pick up the vehicle at one of the locations, you will need to fill it back up to the level you received it. The full tank offer does not apply for those vehicles unless you want to wait while they go fill it up.
3. Enterprise has delivered a wrecked vehicle at the Shasteen location.
Per Martia Brown, this was an error and will not happen again. Due to a large vehicle request from Fort Campbell, the wrecked vehicle was the only roadworthy vehicle available for the trip. Enterprise will make contact with the renter to make changes to their request if this problem every arises again.
4. There are billing issues; invoices are not getting paid on time.
You can charge your travel to the billing account or by using your travel card. You can get a travel card through Procurement and Contracts, Marilyn Griffy, 931-221-7434. If you need the billing account number, please contact Earleen Barefoot, 931-221-7039, or Debbie Suiter, 931-221-7021. Sometimes it is best to contact Enterprise by phone to make sure you are going to be charged for the proper length of travel. Start by doing the rental online using the APSU Enterprise website. Then make a call to the proper location. This helps especially if you want a delivery on Friday and your travel does not begin until Saturday or Sunday. The more you communicate and follow up with Enterprise, the less issues other employees were having.
5. Some are having issues with online weekend return rentals.
If you go to the Enterprise website located on the Physical Plant website and request a vehicle for a weekend trip to return on Saturday or Sunday after the Enterprise location closing hours, please enter Monday as your return day. The website will not allow you to return when the locations are closed. You may then place a call to the rental location and discuss your Saturday or Sunday return time and they will change your rental paperwork to reflect that.
It is very important that Enterprise be notified when you have returned your vehicle to the Shasteen building and the keys dropped in the Enterprise drop box. Enterprise needs to know where the vehicle is located, the mileage, date and time. This will stop the charges for your trip. Notification should be done by email to all four of the email addresses below OR by using the QR code provided above the key drop box at Shasteen.
6. I do not know who to contact at the different locations.
All of this information is located on the APSU website, Physical Plant page and above at #1.
7. I chose to walk home from the Wilma Rudolph location because the wait time for a ride was too long.
Enterprise asks that you contact the location in advance to let them know you will need a ride home upon your return. This will cut down your wait time considerably.
8. I would like a 15 passenger size van with the backseat removed for storage but don’t see that option.
Enterprise is no longer allowed to remove the back seats of the 15 passenger vans for liability reasons. They will deliver all 15 passenger vans with the seats in them. You will need to put your equipment on or under the last seat. If you need a van with storage space, you can rent a 12 passenger vehicle. You must call the Enterprise location 48 hours ahead of your trip to request the 12 passenger vehicle. If you or your department removes the seats from the van and the van is left at a different location, your department will be responsible for the fee to get the seat back in the appropriate van. We recommend not removing the seat and renting a 12 passenger van if you need the extra space. NOTE: You must call ahead for the 12 passenger vans. They are not offered online because this is a size they don’t normally carry on each lot.
9. Am I able to rent a vehicle on the same day I request it?
If you call the day of your trip for a vehicle and they do not have the size you are requesting, they will give you what they have available but should charge you the rate of the vehicle you requested. For example - If you wanted a compact car and they do not have one and give you a full size car, your bill should only be for the compact car price.
10. I was charged the wrong price for my rental.
If you use the APSU Enterprise website with your Emerald Club number, this should not happen.
11. Some vehicles are receiving tickets for unauthorized parking/handicapped parking upon return to the Dunn Center.
Lot #3 has been designated the delivery parking location for any Enterprise vehicles rented by the Athletic teams that reside in the Dunn Center. Between the hours of 8:00 AM and 4:30 PM, Monday through Friday, rented vehicles can be parked at Lot #3 and the keys can be dropped off in the Athletic Office, Dunn Center Room 227. If delivery is outside of these hours, please bring the keys and vehicle to the Shasteen building and follow the procedures above.
12. How do I get my vehicle picked up from the APSU campus?
All vehicles must be returned to the Shasteen Building parking lot and the keys placed in the Enterprise drop box in the Campus Police lobby. The driver should send an email to the addresses below OR use the QR code that is provided above the key drop box in the Campus Police lobby. They need to know the date, time, and mileage upon return and where the vehicle is located on campus. (The QR code keeps you from having to enter each of the addresses yourself.)
Any problems that you cannot resolve with the managers or assistant managers do not hesitate to call Holden Richmond.
Holden Richmond – Area Rental Manager, Middle Tennesee Region Area 56ME
Holden.B.Richmond@ehi.com Mobile: 615-336-9675; Fax: 885-295-9512
If you need assistance with any of the above, please contact Debbie Suiter at 931-221-7021 or Earleen Barefoot at 931-221-7039.