MOBILE EXPERIENCE

GOVS GO MOBILE!

Your Govs ID Card…now available in Apple Wallet, Google Wallet, and Samsung Wallet!

The new Govs Mobile ID Card is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Govs Mobile ID Card. Your Govs Mobile ID Card acts just like your physical card and now you can add it to your preferred digital wallet.

Get Carded…

Minimal set up is required to use your Govs Mobile ID Card. Most users can begin using their Govs Mobile ID Card on their phone in minutes. An approved photo is required. If you’re a current student, faculty or staff member with a photo on file from your physical Govs ID Card, you are ready to go. Incoming students will receive an email with instructions on submitting a photo for your Govs ID Card.

Photo Submission/Preparation

Once you have received your APSU OneStop portal access please submit your photo to be displayed on your Govs Mobile ID Card:
1. Please review our photo requirements.
2. Upload a photo for your Govs Mobile ID Card.
3. Photos will generally be approved within 3 business days.
If you haven’t done so already, set up your OneStop login and multi-factor authentication login.
Download the Transact eAccounts app from either the Apple App Store or Google Play Store to your mobile device.

Set-Up Instructions and System Requirements

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below:

Apple Wallet

Google Wallet

Samsung Wallet

Frequently Asked Questions

Using Your Mobile ID On and Around Campus

Door Access (Building/Classroom Access)
Residence Hall Access
Library
Pharos Printing Stations
Sodexo Food Service Locations
Bookstore
Event or Attendance Check-in
The Foy/URec
Sporting Events
Anywhere you use your physical Govs ID Card

Yes, your physical Govs ID Card will continue to function after you have added your Govs Mobile ID Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Austin Peay community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

We recommend you retain your physical Govs ID Card in a secure location as a back-up should you lose a device.

Setting Up Your Device

Contact the Govs ID Card Office at: 931-221-6633 or email govs-idcard@apsu.edu

Instructions can be found at https://govstech.apsu.edu/TDClient/2071/Portal/KB/ArticleDet?ID=66594

Instructions can be found at https://govstech.apsu.edu/TDClient/2071/Portal/KB/ArticleDet?ID=89915

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

Managing Your Account

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Name information on the Govs Mobile ID Card comes to us from the university's core business systems and needs to be updated there. Students should contact the Registrar's Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Govs Mobile ID Card on your phone within 48 hours.

As with your physical Govs ID Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Austin Peay, your credential will stay active and update accordingly.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Govs Mobile ID Card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.
To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Govs Mobile ID Card, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Govs Mobile ID Card.

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

From iPhone:

Navigate to the Wallet app.
Tap (…)in the lower right corner of your card.
Scroll to the bottom and select Remove Card.
Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

From Apple Watch:

Navigate to the Watch appon your iPhone.
Scroll down and select Wallet & Apply Pay.
Tap on Transact Mobile Credential.
Scroll to the bottom and select Remove Card.
Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

From Google Pay:

Open Google Pay.
Select your Campus ID from the available cards.
Touch the three dotsin the upper right corner of the screen.
Select Remove ID.
Confirm Remove ID

From Transact eAccounts:

Open the Transact eAccounts Mobile Appon your phone.
Tap Continue to Sign Inand login with your school credentials.
Approve the multi-factor authentication request.
Click on your photo in the upper left corner.
Under Campus ID, click the iconin the upper right corner of your School ID Card display.
Tap Add or Remove Campus ID from Walletat the bottom of the back of your School ID Card display.
Select device(s) to remove from your card.
Tap Removein the pop-up box.
Tap on the Remove Card notificationat the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
Tap Removein the pop-up box and the card will be removed from your Google Pay.

Accessing Your Account

Account balances are currently only displayed on Apple & Samsung Galaxy devices
If your account balances are $0, they will not display until funds are added.
If you have available funds that are not displaying, please contact the Govs ID Card Office at 931-221-6633 or email govs-idcard@apsu.edu

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Govs ID Card.

Securing Your Account

In the Transact eAccounts app:
- Click the settings gear in the upper right corner.

- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
In the Transact eAccounts web version:

- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
During regular business hours, contact the Student ID Card Office at 931-221-6633 to notify us to deactivate the Mobile Govs ID Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

Click the settings gear in the upper right corner. 
Select the Card Management option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

Select Card Services
Select Activate Card
Select the credential to reactivate
You will receive a confirmation email. Only the selected card will be reactivated.