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Student Account Services

Tuition & FeesConfirm ClassesImportant Dates

Student Account Services
& Cashier's Office

As the office charged with keeping APSU’s funds, Student Account Services oversees the Cashiers, Accounts Receivable, Collections and Perkins Loans. In addition to assessing and collecting student fees, we provide student fee information and general payment guidelines and disburse excess financial aid to students. If you have questions or need assistance related to any of the functions in our office, please feel free to call, e-mail or visit us!

• PLEASE provide your A # on all correspondence, so we can better assist you. 

 

SCHEDULE AN APPOINTMENT with a STUDENT ACCOUNT SERVICES REP or a CASHIER


Debit/Credit Card Convenience Fees

Beginning July 1, 2020, any payment on your account (tuition, fees, fines, incidental fees, etc.) with a Credit or Debit Card will be assessed a 2.85% or $3 minimum processing fee. There will not be a charge if you pay with a paper check in our office or an electronic check (ACH) on OneStop. For more information, please click the link above. 


Frequently Asked Questions

We are open Monday thru Friday from 8:00am to 4:30pm. Appointments are required at this time to see a Cashier or a Student Account Services representative. 

 

Per the the new COVID-19 Guidelines for Visiting Campus, you are required to wear a mask when you come onto campus. Please enter the Ellington building through the front doors off of Drane St., you will be greeted in the Lobby and then you will be permitted to come down to our area for your appointment.

 

If you do not want to come on campus, we are available via phone at 931-221-6285 and press 2 or you can email us at any time at sas@apsu.edu

We are in the Ellington Building on the 1st Floor, you can find us in rooms 101-108 and the Cashier Windows are at the end of the hall. 

Maymester 2021 at Clarksville Campus:

  • 9pm on May 9th
  • 14th day drop - 9pm on May 16th

Summer I 2021 at Clarksville Campus:

  • 9pm on May 25th
  • 14th day drop - 9pm on June 7th

Full Summer 2021 Classes at Clarksville Campus:

  • 9pm on May 25th
  • 14th day drop - 9pm on June 14th

Summer II 2021 at Clarksville Campus:

  • 9pm on July 5th
  • 14th day drop - 9pm on July 12th

Summer III 2021 at Fort Campbell Campus:

  • 9pm on May 24th
  • 14th day drop - 9pm on June 11th

For more details, please see Important SAS Dates.

Summer 2021 at Clarksville Campus:

  • April 23 - May 24 - must have your Student ID, Summer classes confirmed and a financial aid credit available on your account.

Summer III at Fort Campbell Campus:

  • April 23 - May 24 - must have your Student ID, Summer classes confirmed and a financial aid credit available on your account.

Full Summer & Summer I 2021 at Clarksville Campus:

  • Students who have direct deposit will get their refund on June 1st. **
  • Students who do not have direct deposit will have a check mailed on June 3rd. **

Summer II 2021 at Clarksville Campus:

  • Students who have direct deposit will get their refund on July 6th. **
  • Students who do not have direct deposit will have a check mailed on July 13th. **

Summer III at Fort Campbell Campus:

  • Students who have direct deposit will get their refund on June 1st. **
  • Students who do not have direct deposit will have a check mailed on June 3rd. **

** as long as your classes are confirmed and there is a credit balance on your account.

  • Log into OneStop. If you have trouble, call GovsTech at (931) 221-4357 (HELP).
  • Select the “Web Self Service” tab.
  • Select “Student” tab.
  • Select “Student Account” link.
  • Select the option that begins with “Confirm & Pay or Enroll in a Payment Plan” link.
  • Select the term from the dropdown menu and click “submit” button.
  • At the top of the “Account Detail for Term” screen, select “Yes, I will attend” or “No, I will not be attending” link.
  • If you confirm that you will attend and do not have an account balance, you will receive a message that says, “Your registration has been confirmed. Your confirmation number is XXXXXX.”
  • If you confirm that you will attend and have an account balance, you will be prompted to pay your balance or sign up for the payment plan. Once your payment is processed, you will receive an e-mail confirmation. ** If you are directed to a payment screen, you MUST pay the balance to be cofirmed.**
  • If you indicate you will not be attending, you will receive a message that says, “You have chosen to not attend [specific term]. Your classes will be deleted.”

Yes, we do offer an Installment Payment Plan. It is available for the Fall and Spring terms on Clarksville Campus ONLY.

  • No Minimum Balance Due
  • $50 Payment Plan Fee to enroll each term
  • Pay 25% of the tuition/fees and/or housing/meals by the deadline to pay/confirm
    • Prior term charges and non-deferrable charges must be paid in FULL in addition to the 25%
  • Remaining 75% is split into 3 additional payment throughout the term
    • Fall due dates: October 1, November 1 and December 1
    • Spring due dates: March 1, April 1 and May 1
  • $25 late fee is assessed if monthly payment is not made by the 5th of the month it is due

Additional information can be found here

Yes, beginning July 1, 2020, any payment on an account (tuition, fees, fines, incidental fees, etc.) with a credit or debit card will be assessed a 2.85% or $3 minimum processing fee. Please see our Convenience Fee page for more information. 

If you are using a VA Benefit, it is recommended that you request a VA Fee Deferment from OneStop from the Financial Aid & Veterans Affairs tab. The VA Fee Deferment tells us that VA money is coming and will confirm your classes so you don't get purged. (You MUST submit your VA Certification request FIRST before you can request a VA Fee Deferment).

If you are using Financial Aid funds (Pell, HOPE, Loans, etc.) and it hasn't paid yet, check your Readiness Checklist under Student Financial Aid to make sure all of your financial aid requirements have been completed. Then you will need to request a Fee Deferment from OneStop from the Financial Aid & Veterans Affairs tab. The Fee Deferment tells us that money is coming and will confirm your classes so you don't get purged. 

You can pay online via OneStop or in person with a cashier (main floor of the Ellington building).

Please send scholarship checks to:

P.O. Box 4444
Clarksville, TN 37044
 

Make sure your check has your A # on it. If there are any special instructions for the scholarship, please make sure those are included.

** If the check is made out to YOU and APSU, you must endorse the check before you send it to us.

Please submit your forms via email to: discounts@apsu.edu

You can also fax them to 931-221-7475 or mail them to P.O. Box 4444, Clarksville, TN  37044.

Full Summer & Summer I 2021 at Clarksville Campus Deadline: June 10th

Summer II 2021 at Clarksville Campus Deadline: July 7th

Summer III 2021 at Fort Campbell Campus Deadline: June 8th

FERPA (Family Education Rights Privacy Act) protects any student at APSU.
This form allows students to authorize the release of confidential academic, financial aid, discipline, and student account information otherwise protected by the FERPA to designated persons.These designated persons will have access to the student’s grades and progress reports, certain disciplinary records, and other information related to academic progress, financial aid, and student financial accounts. (FERPA is to Education as what HIPAA is to Medical.) The form is available through the Office of the Registrar.
  •  Log into OneStop. If you have trouble, call GovsTech at (931) 221-4357 (HELP).
  • Select the “Web Self Service” tab.
  • Select “Student” tab.
  • Select “Student Account” link.
  • Select the option that says “Authorization for Direct Deposit of Credit Balances (Student Refunds)”.
  • Enter your New Banking Information (Routing Number & Account Number).
  • Click "Submit Change" and your banking information will be updated.
  • Log into OneStop. If you have trouble, call GovsTech at (931) 221-4357 (HELP).
  • Select the "Web Self Service tab.
  • Select "Student" tab.
  • Select "Student Account" link.
  • Select the option that says "Statements/Payments/Authorized Users" - it will tell you that you are going to our Secure Site, click "Continue."
  • Wait for the page to load, when it opens, make sure your pop-up blocker is OFF (the bill will NOT open with the pop-up blocker on). 
  • On the homepage click "View" in the "Statements" box - should be in the center of the screen.
  • When that opens you will see an area toward the top (under "Statements") that says, "Select the Statement to View" with the drop down arrow, you can select any bill we've issued and then click "View." 
  • As long as your pop-up blocker is OFF, then a new window will open and that is titled "Printable Bill" - on the bill it will show your name, address, A#, statement date, bill information and our letterhead. This is your official bill, that can be used for everything you need. 
  • You can print the bill directly and/or save a copy to your computer. 
If a balance is paid with a credit card (or debit card with a CC logo), then any refunds owed on the account (equal to or less than what was paid) will be refunded back to the credit card used to pay balance; any funds owed above the cost originally paid will be refunded via Direct Deposit or Refund Check to the student.

You can log into the ePay site by following this link:

https://epay.apsu.edu/C20023_tsa/web/login.jsp

Parent Plus Loans that are to be released to the parent ONLY will process AFTER student's direct deposit refunds process. The paperwork is drawn up for those refunds and then sent to Accounts Payable for processing. All refunds will process as a Refund Check UNLESS the parent has set up Direct Deposit with Accounts Payable. You can find the Direct Deposit form HERE and submit it to the Accounts Payable Office. 

Login in to OneStop now

OneStop is where you can confirm classes, pay tuition, set up direct deposit, or look at your bill online.