Student Account Services

We are in the Ellington Building on the 1st Floor, you can find us in rooms 101-108 and the Cashier Windows are at the end of the hall. 

Please see Important SAS Dates for each term's confirmation deadline.

Please see Important SAS Dates for each term's Bookstore Debit Program deadlines.

Please see Important SAS Dates for each term's refund dates.

In order to receive a refund, your classes must be confirmed and there must be a credit balance on your account.

Yes, we do offer an Installment Payment Plan. 

• No Minimum Balance Due
• $50 Payment Plan Fee to enroll each term

Fall and Spring Term Installment Plan details: 

• Pay 25% of the tuition/fees and/or housing/meals by the deadline to pay/confirm
  • Prior term charges and non-deferrable charges must be paid in FULL in addition to the 25%
• Remaining 75% is split into 3 additional payment throughout the term
  • Fall due dates: October 1, November 1 and December 1
  • Spring due dates: March 1, April 1 and May 1
• $25 late fee is assessed if monthly payment is not made by the 5th of the month it is due

Additional information can be found here. 

Yes, beginning July 1, 2020, any payment on an account (tuition, fees, fines, incidental fees, etc.) with a credit or debit card are assessed a 2.85% or $3 minimum processing fee. Please see our Convenience Fee page for more information. 

If you are using a VA Benefit, it is recommended that you request a VA Fee Deferment on OneStop from the Financial Aid & Veterans Affairs tab. The VA Fee Deferment tells us that VA money is coming and will confirm your classes so you don't get purged. (You MUST submit your VA Certification request BEFORE you can request a VA Fee Deferment).

If you are using Financial Aid funds (Pell, HOPE, Loans, etc.) and it hasn't paid yet, check your Readiness Checklist under Student Financial Aid to make sure all of your financial aid requirements have been completed. Then you will need to request a Fee Deferment from OneStop from the Financial Aid & Veterans Affairs tab. The Fee Deferment tells us that money is coming and will confirm your classes so you don't get purged. 

You can pay online via OneStop or in person with a cashier (main floor of the Ellington building).

Please send scholarship checks to:

P.O. Box 4444

Clarksville, TN 37044

 

Make sure your check has your A # on it. If there are any special instructions for the scholarship, please make sure those are included.

 

** If the check is made out to YOU and APSU, you must endorse the check before you send it to us.

 

Questions about your outside scholarship funds?

Call Becky Kiser at 931-221-7372 or email at kiserr@apsu.edu 

or Darline Jones at 931-221-1018 or email at jonesdm@apsu.edu

Please submit your forms via email to: discounts@apsu.edu

FERPA (Family Education Rights Privacy Act) protects any student at APSU. This form allows students to authorize the confidential academic, financial aid, discipline and student account information otherwise protected by the FERPA to designated persons only. These designated persons will have access to the student's grades, progress reports, certain disciplinary records, other information related to academic progress, financial aid, and student financial records. (FERPA is to Education records as what HIPAA is to Medical records.) The directions are available on the button below for student's to fill out the online form on OneStop. If you have further questions, please contact the Office of the Registrar.

 

FERPA Directions

• Log into OneStop. If you have trouble, call GovsTech at (931) 221-4357 (HELP).
• Select the “Web Self Service” tab.
• Select “Student” tab.
• Select “Student Account” link.
• Select the option that says “Authorization for Direct Deposit of Credit Balances (Student Refunds)”.
• Enter your New Banking Information (Routing Number & Account Number).
• Click "Submit Change" and your banking information will be updated.

• Log into OneStop. If you have trouble, call GovsTech at (931) 221-4357 (HELP).
• Select the "Web Self Service tab.
• Select "Student" tab.
• Select "Student Account" link.
• Select the option that says "Statements/Payments/Authorized Users" - it will tell you that you are going to our Secure Site, click "Continue."
• Wait for the page to load, when it opens, make sure your pop-up blocker is OFF (the bill will NOT open with the pop-up blocker on). 
• On the homepage click "View" in the "Statements" box - should be in the center of the screen.
• When that opens you will see an area toward the top (under "Statements") that says, "Select the Statement to View" with the drop down arrow, you can select any bill we've issued and then click "View." 
• As long as your pop-up blocker is OFF, then a new window will open and that is titled "Printable Bill" - on the bill it will show your name, address, A#, statement date, bill information and our letterhead. This is your official bill, that can be used for everything you need. 
• You can print the bill directly and/or save a copy to your computer. 

If a balance is paid with a credit card (or debit card with a CC logo), then any refunds owed on the account (equal to or less than what was paid) will be refunded back to the credit card used to pay balance; any funds owed above the cost originally paid will be refunded via Direct Deposit or Refund Check to the student.

You can log into the ePay site by following this link:

https://epay.apsu.edu/C20023_tsa/web/login.jsp

Parent Plus Loans that are to be released to the parent ONLY will process AFTER student's direct deposit refunds process. The paperwork is drawn up for those refunds and then sent to Accounts Payable for processing. All refunds will process as a Refund Check UNLESS the parent has set up Direct Deposit with Accounts Payable. You can find the Direct Deposit form here and submit it to the Accounts Payable Office.