Support
Resources
Please access The All-Inclusive Zoom Getting Started Guide to learn the basics of Zoom meetings. In addition to the resources featured on our website, please visit Zoom's websites below for more options:
- Zoom Help Center (opens new window)Get help based on the device you are using and access step guides, videos, and FAQ's.
- Zoom Live Training Webinars (opens new window)Zoom regularly offers live webinars for many topics, including getting started, open question sessions, and Zoom meetings for education. You can also watch on-demand recordings.
- Zoom Blog (opens new window)Regular articles and updates from Zoom. You can sign up on their page to receive email notifications.
Contact Support
Distance Education provides faculty, staff, and student support for online teaching, learning, and technology. We are available Monday-Friday, 8:00am-4:30pm Central.
- Distance Education Ticketing System - Use the ticketing system to submit requests for student and faculty technical issues, faculty course copies and combines, etc.
- online@apsu.edu
- 931-221-6625
After hours support is available through Zoom. Please note that turnaround times will vary for tickets, and we recommend contacting Distance Education Support during our business hours if you still need assistance.
- Submit a request or access the virtual and live chat agent on website (24/7) - https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555