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collageStudent Account Services & Cashier's Office

(formerly Office of the Bursar)

In higher education, “Bursar” means “keeper of the funds.” As the office charged with “keeping” APSU’s funds, Student Account Services oversees Cashiers, Accounts Receivable and Perkins Loans. In addition to assessing and collecting student fees, we provide student fee information and general payment guidelines and disburse excess financial aid to students. If you have questions or need assistance related to any of the functions in our office, please feel free to call, e-mail or visit us!

If you provide your A # on all correspondence, we can better assist you.

Important Dates:

Fall - Clarksville CampusFall II - Ft. Campbell

Spring I - Ft. CampbellSpring - Clarksville CampusSpring II - Ft. Campbell


 

Spring 2018 Payment Due Dates:

Initial Down Payment (25% + $50) - January 8th

First Payment - March 1st

Second Payment - April 1st

Third Payment - May 1st

  


 

Frequently Asked Questions:

We are open Monday thru Friday from 8am to 4:30pm.
We are in the Ellington Building on the 1st Floor, you can find us in rooms 101-108. 

Spring 2018 Classes will purge for Clarksville Campus:

  • 9pm on January 8th
  • 9pm on January 15th
  • 9pm on January 29th
  • EVERY Saturday at 9pm beginning 2/3/18

(for more information, important dates and other terms please see "Important Dates")

Students who have direct deposit will be able to charge books and supplies at the campus bookstore December 1st to January 9th. 

Students who do not have direct deposit and will receive a check for the balance of their aid will be able to charge books and supplies at the campus bookstore December 1st to January 22nd.

Students who have direct deposit will get their refund on January 16th.**

Students who do not have direct deposit will have a check mailed on January 24th.**

** as long as your classes are confirmed and SFAO has placed aid on your account.

  • Log into OneStop. If you have trouble, call the Help Desk at (931) 221-4357 (HELP).
  • Select the “Web Self Service” tab.
  • Select “Student” tab.
  • Select “Student Account” link.
  • Select the option that begins with “Confirm & Pay or Enroll in a Payment Plan” link.
  • Select the term from the dropdown menu and click “submit” button.
  • At the top of the “Account Detail for Term” screen, select “Yes, I will attend” or “No, I will not be attending” link.
  • If you confirm that you will attend and do not have an account balance, you will receive a message that says, “Your registration has been confirmed. Your confirmation number is XXXXXX.”
  • If you confirm that you will attend and have an account balance, you will be prompted to pay your balance or sign up for the payment plan. Once your payment is processed, you will receive an e-mail confirmation. ** If you are directed to a payment screen, you MUST pay the balance to be cofirmed.**
  • If you indicate you will not be attending, you will receive a message that says, “You have chosen to not attend [specific term]. Your classes will be deleted.”
If you are using a VA Benefit, it is recommended that you request a VA Fee Deferment from OneStop from the Financial Aid & Veterans Affairs tab. The VA Fee Deferment tells us that VA money is coming and will confirm your classes so you don't get purged. (You MUST submit your VA Certification request FIRST before you can request a VA Fee Deferment).
If you are using Financial Aid funds (Pell, HOPE, Loans, etc.) and it hasn't paid yet, you will need to request a Fee Deferment from OneStop from the Financial Aid & Veterans Affairs tab. The Fee Deferment tells us that money is coming and will confirm your classes so you don't get purged.
You can pay online via OneStop, over the phone with a cashier (call 931-221-6285) or in person with a cashier (main floor of the Ellington building).

Please send scholarship checks to: P.O. Box 4444, Clarksville, TN 37044

Make sure your check has your A # on it. If there are any special instructions for the scholarship, please make sure those are included.

If the check is made out to YOU and APSU, you must endorse the check before you send it to us.

Please submit your forms via email to: bursar@apsu.edu

You can also fax them to 931-221-6171 or mail them to P.O. Box 4444, Clarksville, TN  37044.

Deadline to submit forms for Spring 2018 is JANUARY 18TH! 

FERPA (Family Education Rights Privacy Act) protects any student at APSU.
This form allows students to authorize the release of confidential academic, financial aid, discipline, and student account information otherwise protected by the FERPA to designated persons.These designated persons will have access to the student’s grades and progress reports, certain disciplinary records, and other information related to academic progress, financial aid, and student financial accounts. (FERPA is to Education as what HIPAA is to Medical.) The form is available through the Office of the Registrar.
  •  Log into OneStop. If you have trouble, call the Help Desk at (931) 221-4357 (HELP).
  • Select the “Web Self Service” tab.
  • Select “Student” tab.
  • Select “Student Account” link.
  • Select the option that says “Authorization for Direct Deposit of Credit Balances (Student Refunds)”.
  • Enter your New Banking Information (Routing Number & Account Number).
  • Click "Submit Change" and your banking information will be updated.
  • Log into OneStop. If you have trouble, call the Help Desk at (931) 221-4357 (HELP).
  • Select the “Web Self Service” tab.
  • Select “Student” tab.
  • Select “Student Account” link.
  • Select the option that says “Statements/Payments/Authorized Users.” - It will tell you that you are going to our Secure Site, click "Continue."
  • Wait for the page to load, when it opens make sure your pop-up blocker is OFF!
  • On the homepage click "View" in the "Statements" box - should be in the center of your screen.
  • When that opens you'll see an area toward the top under "Statements" that says, "Select the Statement to View" with the a drop down arrow, you can select any bill we've issued and then click "View."
  • As long as your pop-up blocker is OFF, then a new window will open that is titled "Printable Bill" - on the bill it will show your name, address, A#, statement date, bill information and our letterhead. This is an official bill that can be used for everything you need. 
  • You can print the bill or save it to your computer. 

You can log into the ePay site by following this link:

https://epay.apsu.edu/C20023_tsa/web/login.jsp

Parent Plus Loans that are to be released to the parent ONLY will process AFTER student's direct deposit refunds. The paperwork is drawn up for those refunds and then sent to Accounts Payable for processing. All refunds will process as a Refund Check UNLESS the parent has set up Direct Deposit with Accounts Payable. They can be reached at 931-221-1037 for more information about Direct Deposit.