Mobile Experience

Yes, your physical Govs ID Card will continue to function after you have added your Govs Mobile ID Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Austin Peay community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

We recommend you retain your physical Govs ID Card in a secure location as a back-up should you lose a device. 

View Instructions on Govstech

View Instructions on Govstech

Yes, you will need to install the updated version of the Transact eAccounts mobile app. 

Visit the App Store or Google Play Store on your device and search Transact eAccounts. The store will prompt you to install any required updates.

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

Name information on the Govs Mobile ID Card comes to us from the university's core business systems and needs to be updated there. Students should contact the Registrar's Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to your phone's Govs Mobile ID Card within 48 hours.

As with your physical Govs ID Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Austin Peay, your credentials will stay active and update accordingly.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

• To remove your Govs Mobile ID Card, navigate to the Wallet app, tap (…) in the lower right corner of your card, and select Remove Card.

• To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom, and select Wallet & Apple Pay. Tap on your Govs Mobile ID Card, scroll to the bottom, and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not exceed the device limit for your Govs Mobile ID Card.

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

From iPhone:

1. Navigate to the Wallet app.
2. Tap (…)in the lower right corner of your card.
3. Scroll to the bottom and select Remove Card.
4. Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

 

From Apple Watch:

1. Navigate to the Watch appon your iPhone.
2. Scroll down and select Wallet & Apply Pay.
3. Tap on Transact Mobile Credential.
4. Scroll to the bottom and select Remove Card.
5. Eligible cardholders who have not exceeded their device limit can add their Mobile Student ID back at any time.

 

From Google Pay:

1. Open Google Pay.
2. Select your Campus ID from the available cards.
3. Touch the three dotsin the upper right corner of the screen.
4. Select Remove ID.
5. Confirm Remove ID

 

From Transact eAccounts:

1. Open the Transact eAccounts Mobile Appon your phone.
2. Tap Continue to Sign Inand login with your school credentials.
3. Approve the multi-factor authentication request.
4. Click on your photo in the upper left corner.
5. Under Campus ID, click the iconin the upper right corner of your School ID Card display.
6. Tap Add or Remove Campus ID from Walletat the bottom of the back of your School ID Card display.
7. Select device(s) to remove from your card.
8. Tap Removein the pop-up box.
9. Tap on the Remove Card notificationat the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
10. Tap Removein the pop-up box and the card will be removed from your Google Pay.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when no connecting service syncs data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline. When the device returns online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. 

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Govs ID Card.

To reactivate a found device that was suspended, perform the following steps: 

In the Transact eAccounts App: 

• Click the settings gear in the upper right corner. 
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on. 
• You will receive a confirmation email. Only the selected card will be reactivated.  

In the Transact eAccounts Web Version: 

• Select Card Services
• Select Activate Card
• Select the credential to reactivate 
• You will receive a confirmation email. Only the selected card will be reactivated.