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2020-21 Student Handbook & Calendar

Procedure for Appealing University Decisions

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The University’s guideline explaining how to file an appeal for a fee adjustment is available online. Please read the acceptable reasons (www.apsu.edu/appeals) for which fee adjustments are made. If your situation meets the criteria outlined, complete the Appeal Form and submit to Student Achievement (SA). Supporting documentation must be sent to the SA office within five (5) business days of the submission of the appeal. The SA office will provide a decision in writing via email to the appellant’s official APSU email account. Decisions of the SA may be appealed in writing to the Fee Adjustment Appeals Committee, which meets twice each fall and spring semester. The committee chairperson will provide a decision in writing via email to the appellant’s official APSU email account. Appeals of adverse decisions made by this committee must be in writing to the Assistant Vice President for Finance and Administration. A written decision of matters appealed to that office will be sent to the student’s official APSU email account. This concludes the fee adjustment appeals process.

Deadlines for Fee Adjustment Appeals:

  • Fall Semester, Fall I FC and Fall II FC Terms: Feb. 15 of following year
  • Spring Semester, Spring I FC and Spring II FC Terms: Oct. 15 of same year
  • Maymester, Summer (Full), Summer I, Summer II and Summer III FC: Dec. 1 of same year

Appeals received after the stated deadlines will not be considered. For assistance, please contact Student Achievement at 931-221-6540.

Applicants who are not initially admitted to Austin Peay State University, upon application, may appeal their admission decision in writing to the University Admissions and Standards Committee. The information provided on the Appeal Form, your admissions application, your academic credentials and all other application materials will be reviewed by the committee. For assistance, please contact the office of Admissions at 931-221-7011.

Students who have been classified as out-of-state for fee payment purposes may appeal their residency classification by completing the Residency Application. The completed form and supporting documentation must be submitted to the Office of Admissions, Ellington Lobby, for new students and to the Office of the Registrar, Ellington 303, for currently enrolled students. All appeals must be submitted prior to the beginning of the term for which the appeal is filed. Applications for the current term will not be accepted if the term has already begun. Students wishing to further appeal the decision of the Office of Admissions or the Office of the Registrar may do so by contacting the Office of the Registrar and requesting for the application to be reviewed by the Residency Appeals Committee. For assistance, please contact the Office of the Registrar at 931-221-7121.

Traffic fines and citations may be appealed through the Traffic Citation Appeals Form. For assistance, please contact Campus Police at 931-221-7786.

Residence hall and dining charges may be appealed using the Housing Appeals Form. The form must be printed, completed and submitted to the Housing Office located in Miller Hall. For assistance, please contact Housing, Residence Life and Dining Services at 931-221-7444.

The purpose of the University’s Student Grade Appeal policy is to hear students’ grievances about the final grade awarded in a course or the method of evaluation. Students may appeal course grades in accordance with the Student Grade Appeal Policy. Once a degree has been posted to the transcript, the academic record is deemed complete and changes will not be made on grades earned prior to the posted degree.

 

Policy 2:040 details the procedure for appealing a grade. A student should first try to resolve the issue with the faculty member if possible. If this attempt is not agreeable, the student should then appeal in writing to the department chair in the area where the instructor is a member. The departmental assistant can provide information about the name of the department chair. If the situation is not resolved at this level, the student can then appeal to the dean of the college over that department. If the appeal needs to proceed further than the dean, the student may then contact the office of Academic Affairs at 931-221-7676.

The purpose of the University’s Non-Academic Grievance policy is to hear students’ grievances and complaints about the action and performance of University personnel in non-academic matters, to determine the validity of the grievance or complaint and to recommend resolution. For assistance, please contact the Student Affairs office at 931-221-7341.

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission (https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html).

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards (http://www.nc-sara.org/content/saramanual) have been violated by the institution operating under the terms of SARA.

For a list of SARA member States, please visit the NC-SARA website (https://nc-sara.org/directory). Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.

Students should be aware that, should they have concerns or complaints about their program or their financial aid, this institution has a complaint procedure. (See Academic and Non-Academic Grievance Procedure contained herein.) To the extent possible, students should seek a resolution of such matters through the institution’s complaint procedure before involving others. Under Tennessee’s open records law, all or parts of complaints will generally be available for review upon request from a member of the public. Complaints of fraud, waste or abuse may be made by calling the Tennessee Comptroller’s Hotline for Fraud, Waste and Abuse at 1-800-232-5454. Students or prospective students who which to file a complaint related to accreditation may contact the Southern Association of Colleges and Schools Commission on Colleges.

Austin Peay State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate, baccalaureate, master’s, education specialist, and doctorate degrees. Questions about the accreditation of Austin Peay State University may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org).