Troubleshooting

Honorlock's website provides a comprehensive resource for troubleshooting (opens new window).  Please visit the website if you are getting a specific error.  Also, here are things to check if you are having technical trouble with Honorlock:

• Make sure you are using an updated Chrome browser (opens new window).

• Test your system.  Honorlock provides automated checks that will confirm your operating system and browser versions are compatible with their platform.  Do this now by visiting the Honorlock Support web page (opens new window) and scroll down to Minimum Requirements.  You can also check your requirements manually by reviewing their minimum requirements page (opens new window).  Make sure you are using an updated Chrome browser.

• Install the Honorlock Chrome browser extension (opens new window). 

• If you already have the browser extension installed and are still experiencing trouble, close the browser and try again.  If you still have trouble, try these suggestions:

  • Clear your browser cookies/cache (opens new window)

  • Ensure you are permitting cookies including third party cookies (opens new window)

  • Make sure you did not accidentally block cookies from D2L or Honorlock (opens new window)

  • Allow pop ups from D2L and Honorlock (opens new window)

  • Close the browser completely and try again