GovSignal

GovSignal is a collaborative, proactive approach to supporting student success through early intervention and coordinating student support services and resources. Students will be contacted in various ways once a signal has been issued. For the 2024-2025 academic year and beyond, GovSignal will be housed within our university student success management software, AP Navigate. Four types of GovSignals can be initiated within AP Navigate.

Academic Signals - Submitted by faculty or instructors based on a student's behavior in a course they are currently teaching.
HandSignal – Submitted by a student who needs support or assistance.
Referral - Submitted by faculty, instructor, or student support professional on behalf of a student. Currently, referrals can be submitted for Academic Advising, Financial Aid, and Tutoring.
Kudos – Submitted by faculty, instructor, or student support professional on behalf of a student. This signal signals to students that they are doing well or have achieved a specific accomplishment (i.e., dean’s list).

Each Signal is assigned to a tier.

Each tier is associated with the response or action related to the signal issued for a student.

Tier 1 Signals are referrals for a specific resource or service initiated on behalf of a student by a faculty or staff person.
Tier 2 Signals will signal the student and their assigned advisor via an email message from Navigate.
Tier 3 Signals will signal the advisor via an email message from Navigate. This signal requires one-on-one follow-up with the student by the Outreach Counselor.
Tier 4 Signals will automatically open a case for the Outreach Counselor to follow up with the student via phone and text message.

The following table outlines the type of GovSignal, the tier of the signal, the person issuing the signal, and the action taken after the signal is issued. For more information on how and when to issue each signal, please refer to Directions on Issuing a Signal.

Tier 1 Signals	Issuer	Outcome	Staff Action
Academic Advising Referral	Professor/ Instructor	(Both student and advisor receive a AP Navigate email.) Email is automatically sent to student indicating that a referral has been submitted for academic advising.	College Success Team director/coordinator assigns case to appropriate Academic Advisor for follow-up directly with student.
Tutoring/CASE Referral	Professor/ Instructor	(Both student and advisor receive a AP Navigate email.) Email is automatically sent to student indicating that a referral has been submitted for tutoring.	CASE Coordinator will reach out to student to identify academic support needs.
Financial Aid Referral	Professor/ Instructor/Staff	(Both student and advisor receive a AP Navigate email.) Email is automatically sent to student indicating that a referral has been submitted for financial aid.	Financial Aid Director will assign case to appropriate Financial Aid Counselor for follow-up directly with student.
TA or Army IgnitEd	Professor/ Instructor/Staff	Email is automatically sent to student indicating that a referral has been submitted for TA or Army IgnitEd.	FCC ED will assign case to appropriate FCC staff for follow-up directly with student.

Tier 2 Signals	Issuer	Outcome	Staff Action
Late or Missing Assignments	Professor/ Instructor	(Both student and advisor receive an AP Navigate email notification.) Email is automatically sent to student indicating that they have been reported as having late or missing assignments by a professor. Student is advised to follow-up with the professor.	Tutoring referral Issued by Outreach Counselor. CASE Coordinator will reach out to student to identify academic support needs.
Low quality assignments	Professor/ Instructor	(Both student and advisor receive an AP Navigate email notification.) Email is automatically sent to student indicating that they have been reported as having low quality assignments by a professor. Student is advised to follow-up with the professor concerning low quality assignments.	Tutoring referral Issued by Outreach Counselor. CASE Coordinator will reach out to student to identify academic support needs. *If class is not available, recommend student to Tutor.com.
Low quiz/test scores	Professor/ Instructor	(Both student and advisor receive an AP Navigate email notification.) Email is automatically sent to student indicating that they have been reported as low quiz or test scores. Student is advised to follow-up with the professor	Tutoring referral Issued by Outreach Counselor. CASE Coordinator will reach out to student to identify academic support needs. *If class is not available, recommend student to Tutor.com.

Tier 3 Signals	Issuer	Outcome	Staff Action
Inconsistent class attendance	Professor/ Instructor	(Both student and advisor receive an AP Navigate email notification.) Email is automatically sent to student indicating that they have been reported as having inconsistent class attendance by a professor.	Personalized email and text from Outreach Counselor.
Excessive tardiness	Professor/ Instructor	(Both student and advisor receive an AP Navigate email notification.) Email is automatically sent to student indicating that they have been reported as having excessive tardiness. Student is advised to follow-up with the professor.	Personalized email and text from Outreach Counselor.
Lack of engagement or participation in class	Professor/ Instructor	(Both student and advisor receive an AP Navigate email notification.) Email is automatically sent to student indicating that they have been reported as lack of engagement or participation in class. Student is advised to follow-up with the professor.	Personalized email and text from Outreach Counselor.

Tier 4 Signals	Issuer	Outcome	Staff Action
Failure to attend class	Professor/ Instructor	(Both student and advisor receive a AP Navigate email.) Email is automatically sent to student indicating that they have been reported as failure to attend class by a professor.	Personalized phone call with follow-up text from Outreach Counselor.
Current grade below a C	Professor/ Instructor	(Both student and advisor receive a AP Navigate email.) Email is automatically sent to student indicating that they have been reported as current grade below a C by professor. Student is advised to follow-up with the professor concerning missing assignments.	Personalized phone call with follow-up text from Outreach Counselor. Tutoring referral Issued by Outreach Counselor. CASE Coordinator will reach out to student to identify academic support needs. *If class is not available, recommend student to Tutor.com.
Midterm Grade below a C	Professor/ Instructor	(Both student and advisor receive a AP Navigate email.) Email is automatically sent to student indicating that they have been reported as current grade below a C by a professor. Student is advised to follow-up with the professor concerning missing assignments.	Personalized phone call with follow-up text from Outreach Counselor. Tutoring referral Issued by Outreach Counselor. CASE Coordinator will reach out to student to identify academic support needs. *If class is not available, recommend student to Tutor.com.

Outreach Counselor

CaSandra Wiley Jackson
(931) 221-6871
wileyjacksonc@apsu.edu

Education: Bachelor of Science in Health & Human Performance, Master of Science in Leadership from Austin Peay State University
Location: Ellington 211

A native of Indiana and raised in Atlanta, Georgia. CaSandra joined the Austin Peay Community in 2018, joining the Student Success team as the Outreach Counselor for GovSignal in 2024. Her professional experience here at APSU includes work as a Graduate Admissions Technical Clerk, Academic Advisor, Academic Recovery Advisor, Undergraduate Persistence Counselor, UNIV 1000 & PASS 900 Instructor. As an Outreach Counselor for GovSignal, CaSandra is dedicated to empowering students to navigate their educational journeys successfully. Her passion lies in fostering resilience and guiding students to overcome challenges and achieve their academic goals. CaSandra believes in the potential of every student and strives to create a supportive environment that encourages persistence and success.