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Honorlock Online Proctoring

Honorlock provides a unique blend of proctoring to support academic integrity.  While each session is on-demand, automated proctoring; live proctors are available and conduct Live Pop-Ins when students trigger an intervention with suspicious activity.  There are several easy features and benefits to Honorlock.  Learn more below.

Distance Education has secured an APSU agreement with Honorlock for online proctoring.  The agreement will establish Honorlock as part of Distance Education’s portfolio of tools and be managed through the normal Procurement and Contracting process.

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Remote Testing and Alternative Assessments

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With an Honorlock proctored exam, students do not connect with a specific proctor to be observed during their exam.  Instead, students complete an automated identity verification process and then take their exam.  As they are working, Honorlock AI is monitoring the student's webcam, audio, and screen to determine suspicious behaviors.  These behaviors will be flagged for instructor review and in some cases will initiate a live proctor to pop-in on their session to assist the student and secure the testing environment. 

Honorlock features:

  • No scheduling required for students to take their exams; it is on demand.
  • The first and only proctoring system that combines the benefits of automation with those of a live proctor with the Live Pop-InTM.
  • Search and DestroyTM searches for and destroys unauthorized copies of test questions on the internet.
  • Prevents students from copying, pasting, and printing during the exam.
  • Detect the use of unauthorized secondary devices so students can not use devices hidden from sight.
  • Browser GuardTM prevents access to unauthorized web content, unapproved computer applications, and multiple monitors.
  • Honorlock Voice Detection uses AI to analyze for keywords that often indicate academic dishonesty (e.g. cheat, lookup, search, Siri, Google, etc.).
  • Provides 24/7/365 world-class service and support through chat, email, and phone from Boca Raton, Florida
  • Ability for instructors to set up a practice exam so students can install the Chrome plug-in in advance and get comfortable with Honorlock.
  • Student exam sessions are ready for instructor review in Honorlock immediately after the student completes their exam.

Learn more about these features through this Honorlock factsheet.

Honorlock is FERPA compliant and uses securely encrypted protocols to save and view all test taker assets. Honorlock's certified proctors and institutional faculty are able to review test session videos until deleted based on the school's retention policy.

Resources for faculty on getting set up with Honorlock, communicating with student, reviewing results, and more.  Please review the information below for general information, key points, and sample text you can provide to your students.  We also provided information for students on this page, see the "Student Resources" tab above.  Please direct students to this web page for more information and/or include Honorlock resources in your course.  You may also benefit from reviewing the Student Resources so that you are aware of the student experience and can better field any questions you receive.

Distance Education provides online proctoring options for APSU faculty and students as this functionality is widely used in the online teaching and learning arena to help improve academic integrity and identity verification.  Additionally, student use through this contract ensures they do not pay any additional costs for proctored exams.  At this time, APSU does not have a policy that requires the use of proctored exams in online courses.  Use of the tool is based solely on faculty preference and their determination of the best assessment type and necessary security level to determine individual student achievement of learning objectives.  If they choose to use online proctoring, faculty should also be aware that it may not be feasible for all students and/or create challenges for their students (some disability accommodations, lack of access, etc.) and be prepared to offer accommodations and alternatives.


Online proctoring should only be considered for higher stakes assessments such as midterms, finals, and larger module assessments.  Additionally, consider if the type of assessment warrants online proctoring.  For example, an essay test might not be appropriate for online proctoring while a multiple-choice test would benefit from the tool.  This will help achieve a balance between need, cost, and student success.  Please keep in mind that any additional technology in the online environment is another tool your students will need to learn and can create technical issues and frustration in an already stressful testing situation.


Regardless of online proctoring use, Distance Education encourages faculty to take measures with their quizzes/exams/tests that discourage academic misconduct.  These measures include:

  • Convert multiple-choice questions into long or short answer.
  • Create question pools that will pull a random set of questions for each student’s test.
  • Randomize the order of questions within a test.
  • Shorten the test time to limit the amount of time students would have to search for question answers.
  • Reduce the number of questions per exam page and prevent students from moving back to previous questions. This can help when students are testing at the same time and prevents them from splitting up the test to share answers.
  • Consider changing the assessment type. Possible options may include a paper, presentation document, presentation to the class via Zoom, etc.

Want to learn more about these options?  Email Distance Education at online@apsu.edu.

Remote Testing and Alternative Assessments

Here is a general overview of the online proctoring process with Honorlock:

  1. Review these resources for using Honorlock.
  2. Test your system.  Honorlock provides a simple single-click test that will confirm that your operating system and browser versions are compatible with their platform.  Do this now by visiting the Honorlock Support web page and scroll down to Simple Single-Click Test.
  3. Install the Honorlock Chrome browser extension.
  4. Set up your exams in Honorlock.  Directions below.  Important: Honorlock will assign a password for D2L quizzes once enabled.  Do not change this password.
  5. Consider setting up a practice exam so students can install the Chrome plug-in in advance and get comfortable with Honorlock.
  6. Communicate with students.  Sample text below.
  7. Students take their proctored exams.  See the Student Resources tab for more information on the student experience.
  8. Review the results of student testing sessions in Honorlock.  Directions below.

If faculty have questions about online proctoring or need assistance, they can reach Distance Education at online@apsu.edu or 931-221-6625.  You can also contact Honorlock for direct support.  If you go to the Honorlock website, you can select Begin Live Chat.  You can also contact them at 1-844-243-2500 or support@honorlock.com.  Any questions about Honorlock set up in D2L should be directed to Distance Education.

There are a couple key points to keep in mind when considering Honorlock for online proctoring in your course. 

  • The Honorlock service charges a fee per student per exam.  Distance Education is paying these fees so there is no additional cost to the student.  Please be thoughtful of which assessments you use with Honorlock.  Consider online proctoring for higher stakes assessments like midterms, finals, and large module assessments if needed.
  • Communicating with your students is extremely important for successful proctored exams.  See "Sample Text" below.  Please also review the Student Privacy and Student Resources tab.  Students will ask you questions and this website can help you address their concerns especially regarding student privacy.
  • You and your students must use the Chrome browser for Honorlock.  It requires a browser plug-in that works best on Chrome and provides some automated features not available in any other browser (e.g. password sync and chat support auto fixes).
  • Students will not connect with a live proctor unless they exhibit suspicious behaviors or have technical issues.  Consider adding in a small buffer to your D2L quiz time to a lot for proctor interventions.  Proctors strive to complete interactions within two minutes.
  • Because students will not connect with a specific live proctor, they can take an Honorlock automated proctoring exam on demand.
  • You can use Honorlock for quizzes in D2L or for third party exams like those in McGraw Hill, Pearson, etc.  The set up is different so review the faculty resources below carefully.
  • Honorlock will generate a password for you in D2L, and if using Chrome, add it to your quiz in D2L.  Do not change the password once it has been updated by Honorlock.  Students will never see the exam password.  The software will enter the password for them.
  • Exams that require proctoring must be locked with a password.  Honorlock will provide this password.  If you feel your exam does not warrant the security to be locked, then it does not need to be proctored and that is absolutely okay.  Not all quizzes, tests, exams need to be proctored. 
  • After exams, faculty should access Honorlock through D2L to review identified session flags and student recordings if needed.  It is up to the faculty to decide if there were any instances of academic misconduct.  Honorlock is there to help you make an informed decision and provide evidence if needed.

Learn how to set up an exam in D2L (you do not need to set up a new exam to use Honorlock; you can use your existing exams under D2L Quizzes), enable Honorlock for specific exams, and adjust your exam settings.  Please note the link to Honorlock is in D2L under Resources, see image below.  Make sure to use the Chrome browser.  Learn how to use Honorlock for D2L exams with this step-by-step guide or watch the video below.  Also, here is a quick reference guide for the proctoring options within Honorlock.


location of the Honorlock link in D2L under Resources


You can use Honorlock for third party exams like those in McGraw Hill, Pearson, etc.  The set up is different so review the video below for directions.  Please note the link to Honorlock is in D2L under Resources, see image below.  Make sure to use the Chrome browser.  Learn how to use Honorlock for third party exams with this step-by-step guide (opens new window) or watch the video below.  Also, here is a quick reference guide for the proctoring options within Honorlock.


location of the Honorlock link in D2L under Resources


  • Create and apply exam profiles so that you can save your favorite settings or make specific profiles for exams.
  • The first and only proctoring system that combines the benefits of automation with those of a live proctor with the Live Pop-InTM.  View a list of suspicious behaviors that Honorlock monitors and those that trigger a pop-in.
  • Ability for instructors to set up a practice exam so students can install the Chrome plug-in in advance and get comfortable with Honorlock.
  • Search and DestroyTM searches for and destroys unauthorized copies of test questions on the internet.  You just have to upload your D2L quiz questions into Honorlock.  Here is how you export quizzes from D2L and import to Honorlock.  You will want to upload your exam questions to Honorlock 72 hours in advance so Honorlock has time to search and destroy.
  • Detect the use of unauthorized secondary devices so students can not use devices hidden from sight.  Here is how you export quizzes from D2L and import to Honorlock.  You will want to upload your exam questions to Honorlock 72 hours in advance so Honorlock has time to search and destroy.
  • Browser GuardTM prevents access to unauthorized web content, unapproved computer applications, and multiple monitors.  Learn more about Browser Guard, when and when not to use it, and how to whitelist web pages.
  • Honorlock Voice Detection uses AI to analyze for keywords that often indicate academic dishonesty (e.g. cheat, look-up, search, Siri, Google, etc.).  Learn more about how this works.

After your exam, Honorlock will email you a results summary for the exam; however, additional details and reports are available in Honorlock.  Please note the link to Honorlock is in D2L under Resources, see image below.  Make sure to use the Chrome browser.  Learn how to view results with this step-by-step guide or watch the video below.


location of the Honorlock link in D2L under Resources


It is likely that your students have never experienced online proctoring before.  New is often overwhelming and student test anxiety is already high.  It is important to include information about online proctoring and what students can expect in your course syllabus, support resources, and when you introduce the exam.  Below is generic text written by Distance Education that can be customized for your course.  Also, Honorlock has made a suggestion for information to include in your course syllabus (opens new window) and have provided a document of testing guidelines (opens new window) you can share with students.


"In [course name], you will use online proctoring for taking your exams.  Think of it as the online version of taking an exam in a classroom.  The biggest advantage of online proctoring is you can take the exam at a time you choose within the specified exam window in a private location of your choice.  Prior to online proctoring, students would have to come to campus on a set day/time or find a local proctor in their area!


The exams that will be proctored include [enter name(s) from D2L quiz list].  With an Honorlock proctored exam, you will not connect with a specific proctor to be observed during your exam.  Instead, you will complete an automated identity verification process and then begin your exam.  As you are working, Honorlock is monitoring you through your webcam, audio, and screen to determine suspicious behaviors.  These behaviors will be flagged and in some cases will initiate a live proctor to pop-in on your session to assist you and secure the testing environment. 


I will review flagged behaviors to determine if any actions are needed.  [This is a good place to refer your students to your academic misconduct policy]  Since this process is automated, should you experience any technical issues while taking an exam, you must contact Honorlock directly and immediately.  Use the chat feature within Honorlock for the best support as Honorlock can often fix/help with technical issues directly through the chat tool. 


Online proctoring will require the use of a computer, webcam with microphone (your computer may have one built-in), and an updated Chrome web browser.  Honorlock will need to install a browser plug-in.  Your internet speed must be at least 1.5 Mbps.  A wireless connection works but a wired connection is preferred.  Students experience less technical issues with a wired connection.  Test your system in advance.  Honorlock provides a simple single-click test that will confirm that your operating system and browser versions are compatible with their platform.  Do this now by visiting the Honorlock Support web page and scroll down to Simple Single-Click Test.  You will also need to take your exam in a quiet location where you can take the exam alone that does not contain any unapproved materials. 


To get started, install the Honorlock Chrome browser extension.  Then, select the appropriate exam in D2L under Tasks and then Quizzes.  During your proctoring session you will be asked to show an APSU student or government issued ID to verify your identity.  When you have completed your exam, you must submit the exam in D2L before disconnecting from Honorlock.  For a complete step-by-step guide on taking an Honorlock proctored exam, visit Distance Education's Honorlock web page and select the Student Resources tab.  Contact me [list preferred contact methods] with any questions about your exam and requirements for using online proctoring."


You should also consider providing students with links to the tool privacy and accessibility information.  See the links at the bottom of this page.

Student privacy protection is important to APSU and Honorlock.  Students new to Honorlock proctoring should read this quick blog post, A Message to Students New to Online Education and Remote Proctoring, and review the Honorlock Protects Student Privacy website.  To mitigate concerns, students can do a couple things. 

  • If students are not already using Chrome, they can download Chrome and only use it for proctoring.
  • If they already use Chrome, they can create another profile within Chrome so they access Honorlock using a clean slate without any of their information. 
  • Also, the student could remove the browser extension after the exam ends.  They would just need to reinstall it for their next exam. 

These approaches are not necessary since Honorlock requires very little data/access; however, it may make the student feel more comfortable.  Additionally, please find below links to Honorlock resources on important privacy topics.   

Honorlock Privacy FAQ

A statement from Honorlock to students:

“Honorlock respects the privacy of the students who use our services. We do not sell or otherwise commercialize your personal data and use the data only to provide and improve our proctoring services. In order to maintain the validity and integrity of the exam process, we need to collect certain data from and about you. We collect only the data that enables us to do so. Nothing more. We understand that you are anxious during these trying times and wish to assure you that we take our responsibilities very seriously. Your school would not have selected us if we were not trustworthy stewards of your personal information. If you would like more information about our privacy practices, please read the Student Privacy Statement (opens new window). We wish you good luck with your exams and continued safety and health.”

Instead of interacting with the computer at the operating system level or necessitating a software download, Honorlock only requires use of the Google Chrome browser and Honorlock Chrome extension. This helps to minimize any unnecessary or perceived invasion of student privacy. Google Chrome extensions are sandboxed within the Chrome browser, and they only have access to limited operations provided by the browser. The extension is only active while the student is within the learning management system like D2L. When the Honorlock extension is active, there is a flashing red indicator on the extension. If this indicator is not being shown, nothing is actively being monitored or recorded during that time. If students still have concerns, Honorlock recommends creating a new Google Chrome person or profile (opens new window) for testing with Honorlock. This will create a fresh version of the Google Chrome browser free of all data.  Additionally, when finished testing, students may choose to remove the extension. This can easily be accomplished by right clicking on the extension and selecting “Remove from Chrome.”  All data, including photos and video, is stored in an encrypted format on isolated storage systems within Honorlock’s private cloud in Amazon’s AWS U.S. data centers. They are SOC 2 Type 1, U.S. Privacy Shield and General Data Protection Regulation (GDPR) compliant.

Being a Chrome app makes Honorlock less intrusive than proctoring alternatives. If they were not a Chrome App, the alternative would require the student to download a piece of software to their computer that typically has more access to their entire operating system. Being a Chrome App only gives Honorlock access to their Chrome Browser it. Additionally, most other proctoring companies require the student to create a profile and give out a ton of personal information. Honorlock does not ask for any student information. They just pull their name and e-mail as registered in D2L. That is it!

Yes, after the test is complete.  It will need to be reinstalled before the next exam utilizing Honorlock.   

The Chrome Web browser extension allows Honorlock to interact with the student and the exam content during the exam. This includes launching the webcam window and interacting with student behavior within the exam. During the exam, the following data is captured, analyzed, and stored:

  • Webcam video, including audio;
  • Recording of desktop activity;
  • Student information presented by the learning management system), such as student name, course number, exam name, etc.;
  • Pages visited during the examination session;
  • Specific student behavior that may indicate academic dishonesty, such as copy/paste into search engines.

Webcam and audio analysis have certain AI capabilities built in, such as detecting the presence of zero, one, or more faces in the camera, one or more voices, etc. This AI will generate a “flag,” prompting the instructor to review the exam session to determine if additional action is necessary to remediate any academic integrity issues.

Honorlock encrypts all the student data in transit and at rest.

Honorlock uses an encrypted and secured connection during the exam. All data, including photos and video, is stored in an encrypted format on isolated storage systems within Honorlock’s private cloud in Amazon’s AWS U.S. data centers. They are SOC 2 Type 1, U.S. Privacy Shield and General Data Protection Regulation (GDPR) compliant.

 

Honorlock has defined data retention period of 6 months, after which all student-related data is automatically purged, unless the university requests an extension of a student’s data related to an academic integrity case.

Honorlock monitors the quality of the internet connection of the specific device used for test-taking to ensure the quality of and to document the network connection stability during the test-taking experience. This helps to address and troubleshoot situations where the student’s internet connection becomes unstable during the test-taking experience.  Many other platforms monitor network performance in a similar way.

Honorlock does not employ any technologies to allow detection of secondary devices through a student’s local/home network.  No agents or applications are downloaded to these secondary devices to initiate any type of surveillance activities. Other users connected to the local/home network during a student’s Honorlock session can process personal or confidential information concurrently without fear of the student’s Honorlock session monitoring or eavesdropping on secondary device activities. In addition, the application does not have the capability of intercepting local/home network communications from devices connected during the student’s session.


Secondary devices, such as phones, can be detected, but this is not accomplished by network snooping. See the questions and answers below for more information about how secondary device detection works. For a complete description, the patent for Honorlock’s “system and method for detecting cheating while administering online assessments” can be found online through Justia Patents (opens new window) and the United States Patent and Trademark Office (opens new window).

Students using their smartphones or other devices to search online resources for test questions should note that Honorlock utilizes a manual technology to detect these academic integrity issues. Specifically, Honorlock hosts websites with seeded test questions that, when accessed during an examination session, sets off an action on the phone. This action is picked up during the student’s session and alerts instructors to review for academic integrity issues. Honorlock does not initiate any technologies to eavesdrop on the student’s smartphone or other device activity either during or after an examination session. It is important for students to understand they are not authorized to use their phones during an Honorlock proctored examination.


So, while Honorlock can help “detect” secondary devices, this is not accomplished by network snooping.  For a complete description, the patent for Honorlock’s “system and method for detecting cheating while administering online assessments” can be found online through Justia Patents (opens new window) and the United States Patent and Trademark Office (opens new window).

Honorlock does not ‘intercept’ searches, nor control or interrupt any network/internet traffic from any secondary devices at any time. Honorlock also does not ‘replace’ search results; it has no more control over search results than any other company. Honorlock does utilize SEO (Search Engine Optimization) to seed what is called “honeypot” sites in meaningful ways. Honorlock does not need to, nor is it able to, monitor any activity from secondary devices during the testing period to deliver the service.  Honorlock does not, at any point, hijack any device, secondary or otherwise, to deliver the service. At no point does Honorlock have direct control over any device, secondary or otherwise, before, during or after the test-taking experience.

Yes, Honorlock uses third-party vendors. Most proctoring company uses a third-party chat provider, video provider, etc. Confidential Information through any third party is only in connection with the software’s ability to perform its job. The university’s agreement with Honorlock for online test proctoring does not allow Honorlock to sell student information to third parties to ensure all FERPA regulations are followed.

Has your instructor asked you to use Honorlock online proctoring? 

You are in the right place!  Please review these resources.

Think of online proctoring as the online version of taking an exam in a classroom.  The biggest advantage of online proctoring is you can take the exam at a time you choose within the specified exam window in a private location of your choice.  Prior to online proctoring, students would have to come to campus on a set day/time or find a local proctor in their area!

Not all courses require proctored exams.  Refer to your course syllabus, course content in D2L, or contact your instructor to determine if you will need to use online proctoring.  More information and step-by-step guides are below.

There are a couple key points to keep in mind when taking an Honorlock proctored exam:

  • With an Honorlock proctored exam, you will not connect with a specific proctor to be observed during your exam.  Instead, you will complete an automated identity verification process and then begin your exam.  As you are working, Honorlock is monitoring you through your webcam, audio, and screen to determine suspicious behaviors.  These behaviors will be flagged for your instructor to review and in some cases will initiate a live proctor to pop-in on your session to assist you and secure the testing environment. 
  • Because you will not connect with a specific live proctor, you can take an Honorlock automated proctoring exam on demand within your instructors exam window.
  • You must use the Chrome browser for Honorlock.  It requires a browser plug-in that works best on Chrome and provides some automated features not available in any other browser (e.g. password sync and chat support auto fixes).
  • You can take an Honorlock proctored exam through D2L or a third party like McGraw Hill, Pearson, etc.  The steps are different so review the resources below carefully.
  1. Review the resources in this section as well as under Taking Your Exam so you are well informed and more comfortable with Honorlock and completing your exam. 
  2. Identify a place where you can take your exam.  You will need a quiet location where you can take the exam alone that does not contain any unapproved materials.  The exam space could be a room in your/family/friend home, office, private study room, etc.
  3. You will be asked to show a 360 degree room scan.*  If there is anything in the room you would not want others to see, please remove it from the room or cover it.  Make sure your workspace is clear.
  4. Gather the equipment and supplies you need for the exam to meet the testing guidelines (opens new window):
    • Government or APSU issued photo identification card,
    • Any materials your instructor approved such as scratch paper, calculator, etc.,
    • Computer with an updated Chrome browser,

    • Webcam and microphone (if not included or working on the computer), and

    • Internet connection with at least 1.5 Mbps. A wireless connection works but a wired connection is preferred for better stability.

  5. Test your system.  Honorlock provides a simple single-click test that will confirm that your operating system and browser versions are compatible with their platform.  Do this now by visiting the Honorlock Support web page and scroll down to Simple Single-Click Test.

  6. Install the Honorlock Chrome browser extension.

*You may be asking, "what is a 360 degree room scan?"  Watch this video to find out.



Students new to Honorlock proctoring should read this quick blog post, A Message to Students New to Online Education and Remote Proctoring, which address the issues they hear are concerning students like their data and how Honorlock works with their devices. 

If Your Exam is in D2L

Most often your exams will be in D2L.  Faculty may refer to them differently, but all quizzes, tests, exams, etc. are located in the same place.  Once you are in your course in D2L, select Tasks and then Quizzes.  Learn how to take an Honorlock exam in D2L with this step-by-step guide or watch the video below.  Please note at 0:13 seconds the narrator mentions Assessments; in our D2L, it is called Tasks.  Make sure to use the Chrome browser.  



If Your Exam is NOT in D2L

You can take an Honorlock proctored exam through a third party like McGraw Hill, Pearson, etc.  The steps are different so review the video below for directions.  Please note the link to Honorlock is in D2L under Resources, see image below.  Make sure to use the Chrome browser.


location of the Honorlock link in D2L under Resources


Here are things to check if you are having technical trouble with Honorlock:

Watch this troubleshooting Honorlock video to see some of these suggestions in action.

  • Contact your instructor with any questions about your exam and requirements for using online proctoring especially if you have any circumstances that could affect your ability to use online proctoring. 
  • Contact Honorlock directly and immediately if you experience issues while taking your exam.  Use the chat feature within Honorlock for the best support as Honorlock can often fix/help with technical issues directly through the chat tool.  
  • You can also contact Distance Education at online@apsu.edu or 931-221-6625 with any issues you have with D2L.  
 

You can contact Honorlock for direct support.  If you are currently using Honorlock, there is a chat feature within the browser window.  This is the preferred method of contact, especially for students, as Honorlock can often fix/help with technical issues directly through the chat tool.  You can also contact them at support@honorlock.com

If you have general questions about online proctoring or need assistance, please contact Distance Education Support (online@apsu.edu or 931-221-6625). 

Honorlock and FERPA

Honorlock GDPR & Privacy Shield Notice

Honorlock Student Privacy Statement

Honorlock Terms of Service

Honorlock Accessibility Statement